State Farm® Insurance Agent Christina Zeng
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Daniel Nader
November 14, 2024
5
out of
5
rating by Daniel Nader
"Probably best agent. Always helps me with any issues I have. I highly recommend."
We responded:
"Thank you for the wonderful review! We're glad to hear our agent has been so helpful. Your recommendation means a lot to us! If you need anything else, feel free to reach out."
Kathy Soliz
November 11, 2024
5
out of
5
rating by Kathy Soliz
"I have been with State Farm for more than 30 years. Christina Zeng has provided me with excellent service and always available when I need her. I highly recommend her services."
We responded:
"Thank you for your long-standing loyalty and for the kind words about our agency. If you ever need anything, don’t hesitate to reach out our office. "
Michael Chan
November 10, 2024
5
out of
5
rating by Michael Chan
"Christina is great to work with. The city needed additional insurance information from me. I contacted Christina and she immediately knew what is needed, she worked with the city and got the requirement documents to them right away. Highly recommended!"
We responded:
"Thank you for your fantastic feedback! We’re so glad to hear that Christina was able to assist you promptly and effectively. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need anything else, feel free to reach out our office. "
Hya Cajucom
November 7, 2024
1
out of
5
rating by Hya Cajucom
"NEVER GO HERE OR TRY TO OPEN A COVERAGE WITH THEM! They scam you out of your money! Tell you a price, you pay upfront and make you do automatic payments with a card on file. Then you look on the insurance app, they were about to charge 3x the amount that was agreed upon. But if you bring it up they drop you from your insurance and now is refusing to refund first months payment. (Keep in mind the coverage was supposed to start 10/27, so it not even being a month in and you can't even keep the coverage for the month you paid either) The monthly payments we were supposed to pay was $371 spoke with Stephen, on app scheduled for the next month $1,891. When we ask why we are being dropped they refused to answer or pick up any call! Super sketchy I recommend going anywhere else than here."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for any confusion and frustration you experienced regarding your driving record and insurance policy. We acknowledge that errors can happen, and we appreciate your understanding as we work to resolve this situation. Our team did suggest keeping the insurance for a month or considering a backdated cancellation with a full refund; however, we understand that this may not have aligned with your preferences. Our goal is always to provide the best possible service, and we regret that we fell short in this instance. Regarding communication, we strive to be accessible and responsive. If there was any difficulty in reaching us, we apologize for that as well. We appreciate your patience during the refund processing time, and we are committed to ensuring that you receive your refund as quickly as possible. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Your feedback is important to us, and we hope to have the opportunity to better serve you in the future. Christina Zeng"
Kelly sanchez
August 29, 2024
1
out of
5
rating by Kelly sanchez
"Really rude customer service and unprofessional. I called them twice and they hung up on me instantly. I recommend just finding another state farm agent. This one is utterly trash."
We responded:
"Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your attempted phone calls. Our office recently encountered a power outage last week, which resulted in temporary phone service disruption. We assure you that this is not a reflection of our usual customer service standards. We kindly request you to call us back, and we will be more than happy to assist you with your auto insurance needs. We value your business and hope to have the opportunity to provide you with a better experience. Thank you for your understanding. Christina Zeng State Farm"
hashem Jayousi
July 10, 2024
5
out of
5
rating by hashem Jayousi
"Carrie from this office has been a great help and they’re easy to work with."
We responded:
"Thank you for your review and kind words about Carrie. We're glad to hear that she has been a great help and that you found our office easy to work with. We appreciate your feedback and look forward to continuing to assist you."
Jason L
March 27, 2024
5
out of
5
rating by Jason L
"Very responsive! Stephen helped and explained things very well. Highly recommended!"
We responded:
"Thank you for your review and recommendation! We're delighted to hear that Stephen was responsive and provided clear explanations. We appreciate your feedback and look forward to serving you again in the future."
Kim McCowen
March 19, 2024
5
out of
5
rating by Kim McCowen
"Friendly service and information when I need it."
We responded:
"Thank you for the review~"
eric mao
February 13, 2024
5
out of
5
rating by eric mao
"I’m a Statefarm client from a different state and transferred to Christina Zeng’s agency once I moved to California. So far, I’m very happy with them. Their rate is the best, agent Steven is very professional and knowledgeable. They are quick to respond. I also had a very smooth no deductible claim process last year because of my uninsured motorist coverage. I highly recommend Christina as your insurance agent and I trust her for all of my insurance needs."
We responded:
"Thank you for your kind words and recommendation, we're thrilled to hear that you're happy with our agency and the service provided by Stephen. We appreciate your trust and look forward to assisting you with all your insurance needs."
Bill Waters
October 2, 2023
5
out of
5
rating by Bill Waters
"Christina Zeng and her team are very responsive and have addressed our needs/concerns on a timely basis."
We responded:
"Thank you for your kind words and positive review, we truly appreciate your feedback!"
MING MING LI
May 18, 2023
5
out of
5
rating by MING MING LI
"Carrie has been my insurance agent of choice since 2020. She continues to provide the best customer service, despite our ever changing needs. Multiple vehicles and houses insurances. Carrie provide the best rates and the customized coverage for my family's needs. If I could give six stars I would! Thank you Carrie for your outstanding service of my account. As always, I will continue to give recommendations whoever someone is looking to insure their home or vehicles."
We responded:
"Thank you for your kind words. We will continue to strive for excellence and go the extra mile to ensure customer satisfaction. "
Richelle SUN
May 9, 2023
5
out of
5
rating by Richelle SUN
"Good price with good service. Very responsive."
We responded:
"Thank you for your review. "
Ashton L
May 8, 2023
5
out of
5
rating by Ashton L
"Excellent customer service from Christina and Carrie. I always recieve a timely response which is greatly appreciated. Thank you!"
We responded:
"Thank you for the feedback. We're glad to know that we were able to meet your expectations. "
Clara Sellke
May 2, 2023
5
out of
5
rating by Clara Sellke
"Extremely responsive and helpful- whenever I need help with my insurance , I call them and it's resolved almost instantly! Everyone I've talked to (Carrie and Steven so far) has also been very friendly and nice"
We responded:
"Thank you for taking the time to leave such a positive review. We're thrilled to hear that you had great experience with our team. "
Sophia Yang
March 23, 2023
5
out of
5
rating by Sophia Yang
"Carrie 是位十分專業，真誠，仔細，極具耐心，同理心及責任感的優良經紀。 絕對可以相信她的辦事能力及服務品質。我真心推薦她！"
We responded:
"Thank you for your positive comments about Carrie's professionalism and helpfulness. She is a valuable member of our team. "
Matt McKnight
January 28, 2023
5
out of
5
rating by Matt McKnight
"Great help in sorting out insurance questions"
We responded:
"We're happy that we could provide you with the support you needed. "
Natacha Gomez
January 17, 2023
5
out of
5
rating by Natacha Gomez
"Carrie is amazing she helped me through every steps and very detailed!"
Pengfei Wang
January 11, 2023
5
out of
5
rating by Pengfei Wang
"Carrie is always very helpful!!! Response quickly and professionally! Always be patient and give very detailed information and explanation! Would recommend!"
raza 2018
December 24, 2022
5
out of
5
rating by raza 2018
"Really helpful and patient. Thank you for your service."
KL Ko
December 22, 2022
5
out of
5
rating by KL Ko
"Excellent service"
We responded:
"Thank you for your feedback."
Ken May
December 11, 2022
5
out of
5
rating by Ken May
"Christina and Carrie are very kind and happy to explain to me for the claim. They also follow up the claim for me. Finally, the claim is settled. I am very satisfy their service."
We responded:
"Thank you Ken for sharing your experience. We always try our best to assist our customers through claim process."
Deng Han
December 2, 2022
5
out of
5
rating by Deng Han
"Great place. Response quickly and professionally."
Janice Stout
November 14, 2022
5
out of
5
rating by Janice Stout
"Called Christina Zeng's office and Carrie answered. A very awesome experience from start to finish! Excellent response time throughout the process and excellent customer service. Highly recommend!"
We responded:
"Hello Janice, thank you so much for taking the time to leave us this amazing review."
Active Eats
November 7, 2022
5
out of
5
rating by Active Eats
"I’ve had the pleasure of working with Carrie for a few years. She is very professional and helpful and I highly recommend them."
We responded:
"Carrie is amazing and very helpful in my team. Thank you for your kind words. "
Armando Gonzalez Calubiran
November 3, 2022
5
out of
5
rating by Armando Gonzalez Calubiran
"Great customer servie, friendly & helpful! Timely responses and able to answer all my questions (bc I at first didn't know why I was being charged😅) Everything was settled stress-free and I was reassured help at any time with figuring out future payments. Highly recommend!"
We responded:
"Thank you Armando for the positive feedback. It means a lot to us."