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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly sanchez

August 29, 2024

1  out of  5
rating by Kelly sanchez
"Really rude customer service and unprofessional. I called them twice and they hung up on me instantly. I recommend just finding another state farm agent. This one is utterly trash."
We responded:
"Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your attempted phone calls. Our office recently encountered a power outage last week, which resulted in temporary phone service disruption. We assure you that this is not a reflection of our usual customer service standards. We kindly request you to call us back, and we will be more than happy to assist you with your auto insurance needs. We value your business and hope to have the opportunity to provide you with a better experience. Thank you for your understanding. Christina Zeng State Farm"
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hashem Jayousi

July 10, 2024

5  out of  5
rating by hashem Jayousi
"Carrie from this office has been a great help and they’re easy to work with."
We responded:
"Thank you for your review and kind words about Carrie. We're glad to hear that she has been a great help and that you found our office easy to work with. We appreciate your feedback and look forward to continuing to assist you."
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Jason L

March 27, 2024

5  out of  5
rating by Jason L
"Very responsive! Stephen helped and explained things very well. Highly recommended!"
We responded:
"Thank you for your review and recommendation! We're delighted to hear that Stephen was responsive and provided clear explanations. We appreciate your feedback and look forward to serving you again in the future."
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Kim McCowen

March 19, 2024

5  out of  5
rating by Kim McCowen
"Friendly service and information when I need it."
We responded:
"Thank you for the review~"
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eric mao

February 13, 2024

5  out of  5
rating by eric mao
"I’m a Statefarm client from a different state and transferred to Christina Zeng’s agency once I moved to California. So far, I’m very happy with them. Their rate is the best, agent Steven is very professional and knowledgeable. They are quick to respond. I also had a very smooth no deductible claim process last year because of my uninsured motorist coverage. I highly recommend Christina as your insurance agent and I trust her for all of my insurance needs."
We responded:
"Thank you for your kind words and recommendation, we're thrilled to hear that you're happy with our agency and the service provided by Stephen. We appreciate your trust and look forward to assisting you with all your insurance needs."
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Bill Waters

October 2, 2023

5  out of  5
rating by Bill Waters
"Christina Zeng and her team are very responsive and have addressed our needs/concerns on a timely basis."
We responded:
"Thank you for your kind words and positive review, we truly appreciate your feedback!"
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MING MING LI

May 18, 2023

5  out of  5
rating by MING MING LI
"Carrie has been my insurance agent of choice since 2020. She continues to provide the best customer service, despite our ever changing needs. Multiple vehicles and houses insurances. Carrie provide the best rates and the customized coverage for my family's needs. If I could give six stars I would! Thank you Carrie for your outstanding service of my account. As always, I will continue to give recommendations whoever someone is looking to insure their home or vehicles."
We responded:
"Thank you for your kind words. We will continue to strive for excellence and go the extra mile to ensure customer satisfaction. "
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Richelle SUN

May 9, 2023

5  out of  5
rating by Richelle SUN
"Good price with good service. Very responsive."
We responded:
"Thank you for your review. "
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Ashton L

May 8, 2023

5  out of  5
rating by Ashton L
"Excellent customer service from Christina and Carrie. I always recieve a timely response which is greatly appreciated. Thank you!"
We responded:
"Thank you for the feedback. We're glad to know that we were able to meet your expectations. "
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Clara Sellke

May 2, 2023

5  out of  5
rating by Clara Sellke
"Extremely responsive and helpful- whenever I need help with my insurance , I call them and it's resolved almost instantly! Everyone I've talked to (Carrie and Steven so far) has also been very friendly and nice"
We responded:
"Thank you for taking the time to leave such a positive review. We're thrilled to hear that you had great experience with our team. "
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Sophia Yang

March 23, 2023

5  out of  5
rating by Sophia Yang
"Carrie 是位十分專業,真誠,仔細,極具耐心,同理心及責任感的優良經紀。 絕對可以相信她的辦事能力及服務品質。我真心推薦她!"
We responded:
"Thank you for your positive comments about Carrie's professionalism and helpfulness. She is a valuable member of our team. "
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Matt McKnight

January 28, 2023

5  out of  5
rating by Matt McKnight
"Great help in sorting out insurance questions"
We responded:
"We're happy that we could provide you with the support you needed. "
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Natacha Gomez

January 17, 2023

5  out of  5
rating by Natacha Gomez
"Carrie is amazing she helped me through every steps and very detailed!"
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Pengfei Wang

January 11, 2023

5  out of  5
rating by Pengfei Wang
"Carrie is always very helpful!!! Response quickly and professionally! Always be patient and give very detailed information and explanation! Would recommend!"
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raza 2018

December 24, 2022

5  out of  5
rating by raza 2018
"Really helpful and patient. Thank you for your service."
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KL Ko

December 22, 2022

5  out of  5
rating by KL Ko
"Excellent service"
We responded:
"Thank you for your feedback."
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Ken May

December 11, 2022

5  out of  5
rating by Ken May
"Christina and Carrie are very kind and happy to explain to me for the claim. They also follow up the claim for me. Finally, the claim is settled. I am very satisfy their service."
We responded:
"Thank you Ken for sharing your experience. We always try our best to assist our customers through claim process."
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Deng Han

December 2, 2022

5  out of  5
rating by Deng Han
"Great place. Response quickly and professionally."
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Janice Stout

November 14, 2022

5  out of  5
rating by Janice Stout
"Called Christina Zeng's office and Carrie answered. A very awesome experience from start to finish! Excellent response time throughout the process and excellent customer service. Highly recommend!"
We responded:
"Hello Janice, thank you so much for taking the time to leave us this amazing review."
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Active Eats

November 7, 2022

5  out of  5
rating by Active Eats
"I’ve had the pleasure of working with Carrie for a few years. She is very professional and helpful and I highly recommend them."
We responded:
"Carrie is amazing and very helpful in my team. Thank you for your kind words. "
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Armando Gonzalez Calubiran

November 3, 2022

5  out of  5
rating by Armando Gonzalez Calubiran
"Great customer servie, friendly & helpful! Timely responses and able to answer all my questions (bc I at first didn't know why I was being charged😅) Everything was settled stress-free and I was reassured help at any time with figuring out future payments. Highly recommend!"
We responded:
"Thank you Armando for the positive feedback. It means a lot to us."
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Mike Tseng (Mike)

October 27, 2022

5  out of  5
rating by Mike Tseng (Mike)
"Great service"
We responded:
"Hello Mike, Thank you for the review."
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Sue Fitz

August 27, 2022

5  out of  5
rating by Sue Fitz
"Very happy with Christina and team."
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Suriv Divoc

August 3, 2022

5  out of  5
rating by Suriv Divoc
"Great prompt and responsive service"
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Francesca Ramos

July 26, 2022

5  out of  5
rating by Francesca Ramos
"I wanted to send a high-five to my State Farm Insurance agents, Christina Zeng and Hunter O'Connor. I recently needed an urgent Evidence of Insurance declaration for my property mgmt. who is a stickler for specific details and requirements. Although there were a couple revisions needed - it was handled professionally and prior to the deadline. I especially want to thank Hunter O'Connor who followed up with me to ensure that my request was processed properly. Like a good neighbor - State Farm is there and has handled all of my insurance needs for over 10 years. Thank you Team and Neighbor."
We responded:
"Hello Francesca, we always try our best to respond our customers ASAP and make sure everything is properly handled. Thanks for sharing your review with us and the community."